Employee Assistance Program

How the HealthAdvocate EAP Works

The Employee Assistance Program (EAP) is administered by HealthAdvocate. HealthAdvocate EAP counselors are available to speak with you or your household members on any matter of concern, whether personal or work-related. 

Some examples of the problems or concerns that the HealthAdvocate EAP can help with include: 

  • anxiety
  • depression
  • marriage or family problems
  • divorce
  • alcohol or drug abuse
  • problems with a child or teenager
  • fear of flying
  • serious health condition and end of life counseling
  • financial and legal resource counseling
  • workplace stress or problems with co-workers
  • other problems of a personal or work-related nature          
HealthAdvocate EAP counselors are available 24 hours a day, 7 days a week. You can contact the HealthAdvocate EAP by calling HealthAdvocate at 1-877-240-6863.

HealthAdvocate EAP participants have access to a wide variety of community referral and assistance programs, including:

EAP Services:

  • 24-hour Emergency Hotline
  • Unlimited telephonic critcial indicent supportProfessional telephone evaluation and reerral
  • 5 in-person sessions
  • Video counseling
  • Case management for inpatient and outpatient treatment
  • Unlimited telephonic manager consultations

Work/Life Balance Services:

  • Childcare: child care centers, family chid care homes, nanny agencies, summer camps, babysitting tips, community resources
  • Eldercare: nursing homes, assisted living, independent living, home healthcare, hospice, respite care, geriatric care managers, adult day care
  • Legal: family law issues, real estate, criminal matters, estate planning, motor vehicle, elder law.
  • Financial Wellness: debt management, budgeting, college funding, retirement strategies, life insurance needs.
  • Additional Features: personal concierge service, travel research and booking, restaurant reservations, party/event planning, ticketing, sporting events and more. 

The HealthAdvocate EAP provides counseling and additional support. In addition to phone and onsite counseling, employees and household members can see a counselor who is convenient to their home or workplace for up to five face-to-face sessions, per year at no cost. The HealthAdvocate EAP will identify an appropriate counselor and schedule the meetings to best accommodate your schedule. 

If additional counseling services are recommended, the counselor will make a referral to an appropriate community resource. Every effort is made to connect individuals with counselors who are participating providers in their medical plan’s preferred provider network. 

For employees who participate in HealthAdvocate EAP counseling, the sessions are confidential except for disclosures needed for compliance with mandatory HealthAdvocate EAP referral evaluations and program requirements. This means that: 

  • the only information shared with Tufts Health Plan is the status of the employee's adherence to and compliance with the program; and
  • no treatment information will be shared with Tufts Health Plan without your permission. 

Your HealthAdvocate EAP records are available only to those persons who administer the program or those who monitor and/or manage employees participating in the HealthAdvocate EAP program or as required by law. 

No one, including your supervisor or anyone else who works for Tufts Health Plan, may have access to your HealthAdvocate EAP records without your written permission.

If you have a question or would like more information about the HealthAdvocate EAP, you may contact Human Resources or the HealthAdvocate EAP directly by calling 1-877-240-6863. 

You may also access the HealthAdvocate EAP website at www.healthadvocate.com/tuftshealthplan. The website contains a number of useful resources, including: 

  • Direct access to trained work/life specialists through the LiveCONNECT chat feature
  • Access to informative live and archived webinars
  • Library of articles and tip sheet on parenting, wellness, career development, and consumer tips